Privacy Policy – juan357 Casino

juan357 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that providing personal information is a matter of trust, and we take that trust seriously. This Privacy Policy has been drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, the regulations of the National Privacy Commission (NPC), and the applicable data-related requirements of the Philippine Amusement and Gaming Corporation (PAGCOR) under whose regulatory framework juan357 operates.

This policy applies to all personal data collected and processed by juan357 in connection with your use of the juan357 platform, including the website at juan357.app, any mobile browser version of the platform, and all associated services such as customer support, the cashier system, and responsible gaming tools.

This Privacy Policy should be read together with the Terms & Conditions of juan357, which incorporate this policy by reference. Capitalized terms not defined in this policy carry the meanings given to them in the Terms & Conditions.

For the purposes of the Philippine Data Privacy Act of 2012, juan357 is the personal information controller in respect of all personal data collected and processed through the juan357 platform. juan357 determines the purposes for which personal data is processed and the means by which that processing is carried out.

Where juan357 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and game technology suppliers — those parties act as personal information processors operating under juan357's instructions and under contractual obligations that require them to implement appropriate data protection measures consistent with this policy and applicable Philippine law.

juan357 collects personal data in two primary ways: data that you provide directly to us, and data that is generated automatically through your use of the platform.

Data You Provide Directly

• Registration Data: Full legal name, date of birth, email address, Philippine mobile number, and a chosen username and password when you create a juan357 account.
• Identity Verification (KYC) Data: Copies of government-issued photo identification (such as UMID, PhilSys National ID, Philippine passport, driver's license, or voter's ID), proof of address documents, and selfie photographs as required for identity verification under PAGCOR's KYC requirements.
• Payment and Financial Data: GCash account details, PayMaya account details, bank account numbers (BPI, BDO, Metrobank), and transaction records including deposit and withdrawal history. Note: juan357 does not store full card numbers or complete banking credentials — payment data is processed through certified payment processors.
• Communications Data: Messages, emails, chat transcripts, and any other content you send to juan357 through support channels.
• Responsible Gaming Data: Information you provide when setting deposit limits, requesting cool-off periods, or initiating self-exclusion — collected to enforce your chosen restrictions.

Data Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device model, device identifiers, and screen resolution.
• Usage Data: Pages visited, features accessed, time spent on each section, game history, betting activity, session timestamps, and login and logout records.
• Cookie and Tracking Data: Information collected through cookies and similar technologies as described in Section 7 of this policy.
• Geolocation Data: Approximate location derived from IP address, used for regulatory compliance, fraud prevention, and to confirm access from a permitted jurisdiction.

juan357 processes your personal data only for the purposes listed below. We do not use your data for purposes incompatible with the reason it was originally collected without obtaining your additional consent where required.

• Account Operation: To create, maintain, and manage your juan357 account, including processing deposits and withdrawals, managing your wallet balance, and enabling access to all platform features.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR's Know Your Customer requirements and applicable Philippine Anti-Money Laundering (AMLA) obligations.
• Regulatory Compliance: To comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (Republic Act No. 9160, as amended), the Data Privacy Act of 2012, and all other applicable Philippine laws and regulations.
• Fraud and Security: To detect, investigate, and prevent fraud, unauthorized account access, money laundering, and other illegal activities. This includes monitoring transaction patterns and login activity.
• Customer Support: To respond to your queries, process your complaints, investigate disputes, and provide you with assistance in relation to your juan357 account.
• Responsible Gaming: To implement and enforce deposit limits, session restrictions, cool-off periods, and self-exclusion requests that you have set on your account.
• Platform Improvement: To analyze usage patterns, test new features, identify technical issues, and improve the overall quality and performance of the juan357 platform.
• Service Communications: To send you transactional notifications — such as deposit confirmations, withdrawal status updates, and security alerts — that are necessary for the operation of your account.
• Marketing (with consent): To send you promotional offers, bonus notifications, and news about juan357 where you have provided your consent to receive such communications. You may withdraw this consent at any time through your account settings or by contacting support.

Under the Philippine Data Privacy Act of 2012, juan357 processes your personal data on one or more of the following lawful bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and juan357 — including managing your account, processing transactions, and delivering the gaming services you have signed up for.
• Legal Obligation: Processing that is required to comply with a legal obligation to which juan357 is subject, including PAGCOR regulatory requirements, AMLA reporting obligations, and tax laws.
• Legitimate Interests: Processing carried out for the legitimate business interests of juan357, including fraud prevention, security monitoring, platform improvement, and responsible gaming enforcement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — principally in respect of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

juan357 does not sell, rent, or otherwise commercially exploit your personal data to third parties. We may share your data only in the following circumstances and with the following categories of recipients:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers — solely for the purpose of processing your deposits and withdrawals. These providers are subject to their own data protection obligations and are not permitted to use your data for their own purposes.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by juan357 to assist in verifying your identity and age in compliance with PAGCOR requirements.
• Game Technology Providers: Software suppliers and game providers whose games are featured on the juan357 platform. These providers may receive limited technical data (such as session identifiers) necessary for game delivery and game integrity purposes.
• Regulatory and Government Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and any other Philippine government agency where disclosure is required by law or by a valid legal order.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required by law, court order, or to protect the safety and security of players or the platform.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by juan357 under obligations of confidentiality.
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets involving juan357, your personal data may be transferred as part of the transaction. You will be notified of any such transfer that materially affects your data rights.

juan357 uses cookies and similar technologies (such as web beacons and local storage) to operate the platform, enhance user experience, and gather analytics. By continuing to use juan357, you consent to the placement of cookies on your device in accordance with this section.

Types of Cookies Used

• Strictly Necessary Cookies: Essential for the basic operation of the juan357 platform — including maintaining your logged-in session, managing your wallet state, and enabling core security features. These cookies cannot be disabled without disrupting platform functionality.
• Functional Cookies: Used to remember your preferences — such as your last visited game category or language preference — to improve your experience on return visits.
• Analytics Cookies: Used by juan357 to understand how players use the platform — which pages are most visited, where players encounter errors, and how features are being used. This data is aggregated and anonymized where possible.
• Security Cookies: Used to detect suspicious activity, enforce session timeouts, and protect your account against unauthorized access.

Most web browsers allow you to control cookies through browser settings. Disabling strictly necessary cookies will affect your ability to use the juan357 platform. For functional and analytics cookies, you may manage your preferences through your account settings where applicable.

juan357 retains your personal data for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, to comply with applicable legal obligations, and to resolve disputes and enforce our agreements. Specific retention periods are guided by the following principles:

• Active Accounts: Personal data associated with an active juan357 account is retained for the duration of the account's active status and for a defined period following account closure.
• KYC and Identity Data: Documents and records collected for identity verification and anti-money laundering compliance are retained for a minimum of five (5) years following account closure or the date of the last transaction, as required by the AMLA and PAGCOR regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years as required by applicable Philippine financial regulations.
• Support Communications: Records of customer support interactions are retained for a minimum of two (2) years following the closure of each support ticket.
• Marketing Data: Personal data processed on the basis of your consent for marketing purposes is retained until you withdraw that consent, after which it is deleted or anonymized within a reasonable period.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymized so that it can no longer be associated with any individual. Where data is anonymized rather than deleted, the anonymized data may be retained and used for statistical and analytical purposes indefinitely.

juan357 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, disclosure, and alteration. These measures include:

• Encryption in Transit: All data transmitted between your device and the juan357 platform is protected by 256-bit SSL/TLS encryption. Connections not meeting this security standard are rejected.
• Encryption at Rest: Sensitive personal data — including identity documents, payment details, and account credentials — is stored in encrypted form on access-controlled servers.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff and service providers accessing personal data are subject to confidentiality obligations and receive data protection training.
• Security Monitoring: juan357 maintains continuous security monitoring of its systems, including intrusion detection, anomaly detection, and regular security assessments.
• Two-Factor Authentication (2FA): Players are offered 2FA as an additional layer of protection for their juan357 accounts. We strongly encourage all players to enable this feature.
• Incident Response: In the event of a personal data breach that poses a risk to player rights and freedoms, juan357 will comply with its notification obligations under the Data Privacy Act of 2012, including notifying the NPC and, where required, affected players within the timeframes prescribed by law.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by juan357. These rights may be subject to limitations where necessary to comply with legal obligations or to protect the rights of other individuals.

• Right to Be Informed: The right to be informed of the existence of data processing, the purposes for which your data is processed, and the identity of juan357 as data controller. This Privacy Policy serves as the primary mechanism through which juan357 exercises this obligation.
• Right to Access: The right to obtain a copy of the personal data juan357 holds about you and information about how it is being used. You may request access by contacting our Data Protection Officer.
• Right to Correction: The right to request the correction of inaccurate or incomplete personal data held by juan357. You may update basic account information directly through your account settings or request corrections through support.
• Right to Erasure or Blocking: The right to request the deletion or suspension of processing of your personal data where the data is no longer necessary, where consent has been withdrawn, or where the data was unlawfully collected — subject to juan357's legal retention obligations.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible and where processing is based on consent or a contract.
• Right to Object: The right to object to the processing of your personal data — including automated decision-making and profiling — where processing is based on legitimate interests or for direct marketing purposes.
• Right to Damages: The right to be indemnified for damages sustained as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data, in accordance with applicable Philippine law.

To exercise any of these rights, please contact juan357's Data Protection Officer using the contact details in Section 14. We will respond to verified requests within fifteen (15) business days. For complex or multiple requests, we may require up to thirty (30) business days, in which case we will notify you of the extended timeline.

If you believe that juan357 has handled your personal data in a manner that violates your rights under the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The juan357 platform is strictly restricted to persons who are at least 21 years of age, as required under PAGCOR's regulations governing online gaming in the Philippines. juan357 does not knowingly collect personal data from persons under 21 years of age.

If juan357 determines or reasonably suspects that personal data has been collected from a person under 21 years of age, the following actions will be taken immediately:

• The associated account will be permanently closed without notice.
• All personal data associated with the account will be scheduled for deletion in accordance with applicable legal requirements.
• Any account balance, including deposits and winnings, will be voided and forfeited in accordance with the Terms & Conditions.
• The matter may be referred to PAGCOR and, where appropriate, to relevant Philippine law enforcement authorities.

If you believe that juan357 has inadvertently collected personal data from a person under 21 years of age, please contact our Data Protection Officer immediately using the details in Section 14.

juan357 is based in the Philippines and primarily processes personal data within the Philippines. However, some of the third-party service providers we engage — including certain game technology providers and technical infrastructure suppliers — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, juan357 takes appropriate steps to ensure that such transfers comply with the requirements of the Data Privacy Act of 2012. These steps may include:

• Ensuring the recipient country provides an adequate level of data protection as assessed by the National Privacy Commission.
• Implementing contractual safeguards — such as data processing agreements and standard contractual clauses — that require the recipient to process personal data in accordance with standards equivalent to those required under Philippine law.
• Obtaining your explicit consent to the transfer where required and where no other lawful transfer mechanism applies.

By using the juan357 platform and agreeing to this Privacy Policy, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where such transfers are necessary for the operation of the services you have requested, subject to the safeguards described above.

juan357 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law or regulatory requirements, or improvements to the platform. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date at the top of the document.
• For significant changes that materially affect your rights or how we process your data, we will provide a more prominent notice — such as an in-platform notification or an email to your registered address — at least 14 days before the changes take effect.

Your continued use of the juan357 platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this page periodically to stay informed about how juan357 protects your personal data.

If you have any objection to any change in this Privacy Policy, you should discontinue use of the platform and contact support to request account closure in accordance with the Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way juan357 processes your personal data, please contact us through the following channels:

• Data Protection Officer (DPO):
  For formal data privacy requests — including access, correction, deletion, portability, and objection requests — please contact the juan357 Data Protection Officer directly.
  Email: [email protected] (Subject line: "Data Privacy Request – [Your Full Name]")
• General Support:
  For general queries about your account data or this policy, you may contact the juan357 support team via live chat (available 24/7 on the platform) or by email during business hours (8:00 AM – 12:00 MN, PHT).

juan357 will respond to all data privacy requests within fifteen (15) business days of receipt. For complex requests requiring additional review, we may extend this period to thirty (30) business days and will notify you accordingly.

If you remain unsatisfied with juan357's response to your data privacy concern after engaging with our DPO, you have the right to submit a complaint to the National Privacy Commission (NPC) of the Philippines, the government body responsible for enforcing the Data Privacy Act of 2012.