Terms & Conditions – juan357 Casino

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and juan357 ("we," "us," "our," "the Platform"), the operator of the online gaming platform accessible at juan357.app. These Terms govern your access to and use of all services, features, content, and functionality offered through the juan357 platform, including but not limited to casino games, sports betting, bingo, sabong, and any ancillary services.

By creating an account, making a deposit, or engaging in any game or transaction on juan357, you acknowledge that you have read these Terms in full, that you understand them, and that you unconditionally agree to be bound by them. These Terms apply in addition to any specific rules governing individual games, promotions, or features that may be published separately on the platform.

juan357 reserves the right to amend, modify, or replace these Terms at any time and without prior notice, except where required by applicable law. The revised Terms will be posted on this page with an updated effective date. Your continued use of the juan357 platform following the posting of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to check this page periodically.

Access to and use of the juan357 platform is subject to the following strict eligibility requirements:

• Age: You must be at least 21 years of age to register and participate in any real-money gaming activity on juan357. This requirement is mandated by the Philippine Amusement and Gaming Corporation (PAGCOR) and is strictly enforced. Proof of age will be required during the identity verification (KYC) process.
• Jurisdiction: You must be physically located in a jurisdiction where online gaming is permitted under applicable local law. juan357 does not accept players from jurisdictions where online casino gaming is explicitly prohibited by local statute.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Persons under legal guardianship or otherwise lacking contractual capacity may not use the platform.
• Single Account: Each individual may hold only one active juan357 account. Registering more than one account — whether under the same or different names, email addresses, or devices — is strictly prohibited.
• Accurate Information: All registration information you provide must be accurate, complete, and current. juan357 is not liable for any consequences arising from the provision of false, incomplete, or misleading registration information.

juan357 reserves the right to decline any registration application or to suspend or close any account at its absolute discretion, including where eligibility requirements are not satisfied or where there is a reasonable suspicion of fraud, misrepresentation, or terms violation.

You are solely responsible for all activity conducted through your juan357 account, whether or not you authorized such activity. Your responsibilities include but are not limited to the following:

• Credential Security: You must keep your login credentials — including your email address, username, and password — strictly confidential. You must not share your account credentials with any other person.
• Unauthorized Access: You must notify juan357 immediately if you suspect or become aware of any unauthorized access to your account or any security breach affecting your account. You may do so via live chat or by emailing the support address listed on this platform.
• Account Non-Transferability: Your juan357 account is personal to you and may not be sold, transferred, or otherwise assigned to any third party. Accounts found to have been transferred or sold will be immediately closed.
• KYC Compliance: You must complete the identity verification process (Know Your Customer / KYC) when requested. Failure to complete KYC within the timeframe specified by juan357 may result in the suspension of deposit, withdrawal, or gaming privileges pending successful verification.
• Information Updates: You must promptly update your account information if any of the details you have provided change — particularly your contact email address or registered mobile number.

juan357 shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials or from unauthorized access to your account that results from your negligence or non-compliance with these responsibilities.

All financial transactions on juan357 are conducted in Philippine pesos (PHP / ₱). The following terms govern deposits and withdrawals:

Deposits

• juan357 accepts deposits via GCash, PayMaya, BPI, BDO, and Metrobank. The minimum deposit amount is ₱100.
• Deposits made via GCash and PayMaya typically reflect in your wallet instantly. Bank transfer deposits may take 5 to 60 minutes depending on the originating bank and transaction volume.
• juan357 does not accept deposits made from accounts belonging to third parties. All deposited funds must originate from a payment method registered in your own name.
• juan357 reserves the right to conduct additional verification checks on any deposit before crediting funds to your account.

Withdrawals

• Withdrawals are only available to fully KYC-verified accounts. The minimum withdrawal amount is ₱200.
• Withdrawals will only be processed to a payment method registered in your name and previously used to make a deposit on your account, except where permitted otherwise at juan357's discretion.
• Withdrawal processing times are estimates only and are subject to verification checks, bank processing schedules, and Philippine public holidays. juan357 is not liable for delays attributable to third-party payment processors.
• juan357 reserves the right to impose withdrawal limits, to request additional verification documentation prior to processing any withdrawal, and to delay or decline withdrawals where there is reasonable suspicion of fraud, money laundering, or breach of these Terms.
• Any applicable transaction fees charged by third-party payment processors are the player's responsibility unless otherwise stated in active promotional terms.

juan357 offers various bonuses, promotions, and incentives to eligible players. All bonuses are subject to the following general terms, in addition to any specific terms published with each individual offer:

• Bonuses are available to eligible players only. Eligibility criteria (including account verification status, deposit history, and geographic restrictions) are specified in each promotion's individual terms.
• All bonus funds are subject to wagering requirements. Bonus funds may not be withdrawn until the applicable wagering requirement has been met in full. The specific wagering multiple for each promotion is stated in its individual terms.
• Wagering contributions from different game categories may vary. Typically, slots contribute at a higher rate toward wagering requirements than live casino games or table games. Specific contribution rates are stated per promotion.
• Bonuses have an expiry period. Any bonus balance not wagered within the stated expiry period will be removed from your account automatically without compensation.
• juan357 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, except where doing so would materially disadvantage a player who has already opted into the promotion and begun wagering on it.
• Bonus abuse — including but not limited to the use of multiple accounts to claim the same promotion, exploitation of software errors or glitches, or the use of strategies designed to generate low-risk profits from bonus funds — is strictly prohibited and will result in account suspension and forfeiture of all associated balances.

All games offered on the juan357 platform are governed by the following general gaming rules, in addition to any individual game-specific rules published within the game interface:

• Random Number Generators (RNG): All non-live games use certified Random Number Generators that have been tested by accredited independent testing laboratories to ensure genuinely random and unpredictable outcomes. juan357 does not manipulate game outcomes in any way.
• Return to Player (RTP): The theoretical return-to-player percentages for individual games are based on the game provider's certified configurations. Actual results may vary from the theoretical RTP due to the inherent randomness of game outcomes.
• Malfunction Policy: In the event of a software or hardware malfunction that affects the outcome of a game, the affected game round will be declared void and any wagers placed on it will be refunded. juan357 is not liable for any winnings arising from a malfunctioning game.
• Disputed Results: If you believe a game result is incorrect, you must raise the dispute through the juan357 support channel within 72 hours of the event. Disputes raised after this period may not be eligible for review.
• Prohibited Playing Strategies: The use of automated betting systems, bots, scripts, or any software designed to gain an unfair advantage over other players or the platform is strictly prohibited and constitutes grounds for immediate account suspension.

You agree that you will not engage in any of the following prohibited conduct while using the juan357 platform. Violations may result in immediate account suspension, permanent closure, and forfeiture of all balances without prior notice:

• Providing false, misleading, or inaccurate registration information or submitting fraudulent identification documents during the KYC process.
• Registering more than one account on the platform or operating an account on behalf of any third party.
• Using the platform to engage in money laundering, fraud, or any other criminal activity.
• Attempting to circumvent security measures, exploit software vulnerabilities, or interfere with the normal operation of the platform or its games.
• Using any automated software, bot, script, spider, or other tool to interact with the platform in a manner not intended for legitimate player use.
• Engaging in collusion with other players, coordinating bets to gain an unfair advantage, or engaging in any form of cheating in multi-player games.
• Charging back, reversing, or disputing any legitimate payment transaction made to fund your juan357 account.
• Harassing, abusing, threatening, or engaging in offensive communication with juan357 staff or other players.
• Using the juan357 platform from a jurisdiction where online gaming is explicitly prohibited by local law.

All content and materials available on the juan357 platform — including but not limited to software, code, design elements, graphics, text, logos, trademarks, game assets, and the overall look and feel of the platform — are the exclusive property of juan357 or its licensors and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the juan357 platform for your personal, non-commercial entertainment purposes only. This license does not include the right to reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the platform without the express prior written consent of juan357.

Any unauthorized use of juan357's intellectual property may give rise to civil and criminal liability under Philippine law and applicable international intellectual property treaties.

juan357 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the juan357 platform, you consent to the collection and use of your personal information as described in the Privacy Policy.

Key data practices include:

• Personal data collected during registration and KYC verification is used to verify your identity, operate your account, and comply with PAGCOR's regulatory and AML obligations.
• Transaction data and gaming records are retained for periods specified in the Privacy Policy and as required by applicable Philippine law and PAGCOR regulations.
• juan357 implements industry-standard technical and organizational security measures — including 256-bit SSL encryption — to protect personal data from unauthorized access, disclosure, alteration, or destruction.
• juan357 does not sell personal data to third parties. Data may be shared with payment processors, game providers, regulatory authorities, and law enforcement agencies where required by law or by the terms of our PAGCOR license.

To the maximum extent permitted by applicable Philippine law, juan357 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of gaming opportunity, loss of anticipated winnings, or loss of profits resulting from platform downtime, technical malfunctions, or service interruptions beyond our reasonable control.
• Unauthorized access to your account resulting from your failure to maintain the security of your login credentials.
• Actions or omissions of third-party payment processors, game providers, telecommunications providers, or internet service providers.
• Any delay in deposits or withdrawals attributable to third-party financial institutions or payment platforms.

juan357's total aggregate liability to you for any and all claims arising under or in connection with these Terms or your use of the platform shall in no event exceed the total amount of deposits you have made to your account in the six (6) months immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit juan357's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited under Philippine law.

juan357 reserves the right to suspend, restrict, or permanently close your account at its sole discretion, with or without prior notice, in the following circumstances:

• You have violated any provision of these Terms or any applicable law or regulation.
• juan357 has reasonable grounds to suspect fraud, money laundering, collusion, or any other form of dishonest or criminal conduct.
• Your account has been identified as belonging to a person under 21 years of age.
• You have requested self-exclusion through the responsible gaming tools.
• Regulatory requirements or a direction from PAGCOR or another competent authority requires account closure or restriction.
• You have been inactive for a prolonged period as defined in juan357's dormant account policy.

You may close your account at any time by contacting juan357 support through the live chat or the support email address. Upon voluntary closure, any remaining real-money balance (excluding bonus funds) will be returned to you following satisfactory completion of applicable withdrawal verification procedures.

Where an account is closed due to a breach of these Terms, juan357 reserves the right to void and forfeit any balances — including deposited real-money funds — where those balances are directly linked to the breach (for example, funds obtained through fraud or bonus abuse).

juan357 is committed to promoting responsible gaming practices and to providing players with the tools and information they need to manage their gaming activity safely. Gaming on juan357 is intended to be an entertaining activity for adults aged 21 and above — it is not intended to be a source of income or a solution to financial difficulties.

juan357 provides the following responsible gaming tools, accessible directly in your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to your account.
• Session Time Reminders: Configure alerts that notify you when you have been logged in for a set period.
• Cool-Off Periods: Temporarily suspend access to your account for a defined period ranging from 24 hours to several weeks.
• Self-Exclusion: Request a longer-term or permanent exclusion from the platform. Self-exclusion requests are processed promptly and are honored without exception during the active exclusion period.

If you are concerned about your gaming habits or those of someone you know, please visit the Responsible Gaming page for additional resources and support contacts. For 21+ compliance and player protection matters, juan357 also works within the broader framework established by PAGCOR's responsible gaming standards.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, your account, or your use of the juan357 platform, the following resolution process applies:

1. First Contact — Support: You should first raise the issue with juan357's customer support team via live chat or email. Most disputes are resolved at this stage, typically within three (3) to five (5) business days.
2. Formal Complaint: If the matter is not resolved to your satisfaction through standard support channels, you may submit a formal written complaint to juan357. We will acknowledge your complaint within 48 hours and provide a substantive response within fifteen (15) business days.
3. Regulatory Escalation: If you remain unsatisfied with our response to a formal complaint, you may escalate the matter to PAGCOR, the regulatory body that licenses and oversees the juan357 platform.
4. Legal Proceedings: Disputes not resolved through the above process shall be subject to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

If you have any questions, concerns, or formal complaints regarding these Terms and Conditions, please contact juan357 through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the chat icon on the juan357 platform. This is the fastest way to reach support.
• Email Support: Available during business hours — 8:00 AM to 12:00 midnight, Philippine Standard Time (PHT / UTC+8). Email address: [email protected]
• Formal Written Complaints: For escalated or formal matters, please submit your complaint in writing via email with the subject line "Formal Complaint" followed by a brief description of the issue.

When contacting support regarding a specific account matter, please have your registered email address and, if applicable, your transaction reference numbers ready to facilitate a faster resolution.

juan357 aims to acknowledge all support queries within 60 minutes during peak hours and to resolve standard account queries within one (1) to two (2) business days. Formal complaints will receive a substantive response within fifteen (15) business days as noted in Section 13.